Returns policy

Changed your mind, or something's not right? Here's exactly where you stand.

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you can cancel most online orders within 14 days of receiving them, for any reason. You then have a further 14 days to send the goods back. We go a step further and accept goodwill returns for up to 30 days from delivery.

How to return something

• Email hello@powerupcorner.uk with your order number and what you'd like to return.
• We'll confirm the return address and any reference to include.
• Pack the item securely — ideally as it arrived — and send it back to us.

Please keep proof of postage. The item is your responsibility until it reaches us, so we recommend a tracked service for anything valuable.

Refunds

Once we receive and check the item, we refund within 14 days using the same method you paid with. For change-of-mind returns we refund the item price and the standard outbound delivery cost; the cost of sending it back to us is yours. If an item is faulty or not as described, we cover return postage too.

Condition of returned items

You may handle goods as you would in a shop to check them. If the value is reduced by handling beyond that — for example a board game punched and played, or a controller clearly used — we may make a proportionate deduction from your refund.

Exceptions

Sealed video games, films and software cannot be returned for a change of mind once the seal is broken, as allowed under the regulations. This does not affect your rights if the item is faulty. Pre-owned items can be returned like anything else.

Faulty or damaged items

If something arrives faulty or gets damaged in transit, tell us within a reasonable time — ideally 48 hours for transit damage — and we'll arrange a replacement, repair or refund. Your rights under the Consumer Rights Act 2015 always apply.

Last updated: 15 May 2026.